Terms
At Auction House, transparency and trust are the foundation of our community. Our Terms of Service ensure that all users understand their rights and responsibilities while using our platform. By participating in Auction House, you agree to the terms outlined below, which are designed to create a fair, respectful, and secure environment for all.
- User Responsibilities When using Auction House, you are responsible for providing accurate and truthful information. This includes your personal details, payment information, and any descriptions or images of items you list for sale. Misrepresentation, fraudulent activity, or violation of these terms will result in immediate action, which may include suspension or termination of your account.
- Buying and Selling As a buyer, it is your responsibility to carefully review item descriptions, images, and seller terms before placing a bid. All bids are legally binding and cannot be retracted. As a seller, you must ensure that the items you list are accurately described, meet any applicable legal requirements, and are delivered promptly to the winning bidder. Auction House is not liable for disputes between buyers and sellers but will assist in facilitating resolution where possible.
- Payments and Fees Auction House provides a secure payment gateway for all transactions. Buyers are required to make payments promptly upon winning an auction, and sellers must meet delivery obligations as agreed. A service fee will be applied to each successful transaction, which helps us maintain the quality and security of the platform. Failure to complete payments or misuse of the payment system will lead to account penalties.
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Prohibited Activities To maintain the integrity of our
platform, certain activities are strictly prohibited, including but not
limited to:
- Listing counterfeit, illegal, or prohibited items.
- Harassment, abuse, or inappropriate communication with other users.
- Attempting to manipulate auction outcomes or pricing.
Auction House strives to provide a fair and transparent platform. In the event of a dispute, users are encouraged to resolve the issue directly with the other party. If a resolution cannot be reached, our support team will review the matter and mediate when appropriate. However, Auction House does not guarantee specific outcomes and recommends adhering to our guidelines to avoid disputes.
By using Auction House, you acknowledge that you have read, understood, and agreed to these Terms of Service. Our goal is to provide a safe and enjoyable experience for everyone. If you have any questions or concerns, please reach out to our support team for assistance.